resources > Frequently Asked Questions
PRODUCTION PROCESS
What is your design process?
In order to begin design of printed materials, we requre the customer to submit all logos, photos and text applicable to the content. Once the design is complete, we submit proofs for the customer to review and edit.
How do you offer design and set-up for free?
Because we are a printing company, not a design or advertising firm, our profits come from printing. Free design and set-up is a value-added service we offer our customers when they print with us. You'll find our designers to be just as professional as the high-dollar agencies.
What is your proofing process?
After a document is fully designed, the customer is usually sent a PDF soft copy proof via email to review. We will print hard copy proofs upon request. We then make changes as needed and/or requested by the customer. It is our policy not to print any orders until the content and design meets the customer's full approval.
What are the differences between digital and offset printing?
The advantage of digital printing is best realized on short runs, where a fast turnaround at a low cost is needed.
Expensive set-up costs apply to offset printing, that do not apply to digital because these steps are eliminated in the digital printing process, making it the most economical solution for short runs. On longer runs, offset printing is often the best alternative. The #1 disadvantage of the offset printing process is the longer production and set-up time required.
How well will my job match what I see on my monitor?
Color matching is a top priority of ours because we know your satisfaction depends on it. However, because of the wide variance in monitor calibrations, and more specifically, the incompatibility of the video (RGB) and commercial printing (CYMK) formats, printed colors typically do not exactly match the colors on any specific monitor. We make all necessary adjustments on our equipment to match screen colors as closely as possible.
TURNAROUND TIMES How long does it take for me to get a proof for my project?
Once you have placed your order, typical turnaround for an electronic PDF proof is one business day, depending on the size and amount of content of the document to be printed.
What is your printing turnaround time?
Our standard turnaround time for most jobs is 2 business days. Many times we can meet deadlines shorter than that, other times turnaround may be longer due to the number of pages in the publication, the quantity needed and the amount of bindery work required. However, in all cases we inform our customers of the exact day and time they can expect to receive their order.
DELIVERY AND ACCOUNT INFORMATION
What are your delivery options?
We offer 1-day delivery in the Austin area via courier, 2-day delivery in the Austin area via US Mail, and all delivery options available through UPS. We can also work with your perferred shippping company, such as FedEx, DHL, etc.
What methods of payment do you accept?
We accept Visa, MasterCard, Discover and American Express. We also accept personal and/or company checks for payment, as long as payment is received according to the terms of sale.
What taxes do you charge?
We charge Texas sales tax for all orders with the exception of sales tax exempt organizations. If you are
a tax exempt organization, please provide us with your exemption certificate.
Do you share or sell my contact information?
Absolutey not! Customer information is for internal use only.
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