Templates

FREQUENTLY ASKED QUESTIONS

 

When is my job going to be ready? 

There are many factors that determine how long it takes to produce a job. For most orders, the Online Calculator will verify an estimated date when we expect the job to get done. That date does not include any shipping time.

Orders Approved and Payment Processed* By 8AM PST / 10AM CT / 11AM ET: Turnaround time begins that day. 

Orders Approved and Payment Processed* After 8AM PST / 10AM CT / 11AM ET: Turnaround time begins the next business day. 
*Any issues with submitted files and/or payment may delay your order. 
The most accurate print time will appear once you have selected all of the printing options for your order. Print time begins after approval and processed payment of your order. Any issues with submitted files and/or payment may delay your order.

Why is my job on hold? 

The main reason for putting a job on hold is our commitment to you, that your job will be printed with the highest quality. If there is any question about the art or the job specifications, our Prepress experts will send you an email with a detailed explanation of the problem or question.

There is a slight chance that the job is on hold because of Account issues. You will also receive an email if this happens and this can be easily remedied with a quick call to our Customer Service.

Will you send my direct mail piece?

Ultimate Imaging has been helping clients with all facets of their direct mail campaigns for over 10 years. We make it easy for our clients, as we are an end-to-end solution offering the design of your mail piece, the printing, addressing, sorting and delivering to the USPS.

What qualifies as bulk mail? First-class?

200 addresses minimum qualifies to send via bulk mail. Anything under 200 addresses requires first-class postage.  

Do you offer Database Services for your mailings?

Provide us with your desired address count and we can pull a radial database that pinpoints your intended audience FREE of charge. You also have the option of purchasing a detailed database from us if your requested parameters fall outside of a radial search at $35.00 an hour (includes cleaning and scrubbing of submitted databases).

Can I submit my own database for mailings?

If you have your own database, please feel free to submit. Please note that if there are not 200 deliverable addresses it does not qualify for the bulk mail rate and you will be charged the first-class postage rate.

How long will it take to return a custom estimate? 

If you don’t see an item or size listed under our products and require a custom estimate, they are handled in the order they are received and it will usually take around 2-4 hours to get the reply during normal business hours. If submitted during non-business hours, it will be returned to you the following business day.

Can you fix / make adjustments to artwork? 

All submitted art should be "Camera Ready" and should not require any adjustments. We, can, however, make adjustments if required, but "Art Charges" will be applied to the order. Charges are hourly based and all art is done by our own Professional Graphics Artist. $35.00 an hour.

Do you have a minimum on orders?

If placing a custom order, the minimum print order for each product is $35.00; for example if you order a brochure and a flyer, the fee is $70.00 minimum for custom products.

What if I want a Soft Proof instead of an Instant Proof?
We will have a Soft Proof (a proof sent via e-mail) to you with-in 24 hours of receiving all required information and files needed to complete your design. All orders will require approval of a proof prior to production.

I need my order quickly, what’s the cost?
Same day turn-around is an additional $35.00 charge. Rush orders need to be placed no later than 10 AM CST and in most cases are available for same day pick up. If client pick-up is not an available option for you, we will ship same day based on your shipping preferences.

What if I change my mind on the product?
If you order an incorrect template/design or you simply changed your mind, you can change the template or main direction of your design for a fee of $15.00. This option is only available prior to printing.

Do you offer custom design services?
Whether you're experiencing a creative block or need assistance in creating a product for your brand, we're at your service. We can provide both journalist and design services for you at a rate of $35.00 per hour (30 minute minimum charge). The same rate applies for custom logos.

How it works:

Simply choose the product you wish to create.

Next, provide us with all the relevant information pertaining to your message and concept.

You may send us the images you'd like for us to utilize.

We will then conceptualize the design, create the files and send to you via email for approval.

After approval, your product will be printed and shipped to your satisfaction!

How will my product look?

We offer a very high quality of printing and products; however, monitors DO NOT represent printed color well. We will get as close as possible, but cannot guarantee that printed products will be identical to a proof. Why? – Computer monitors run on an RGB color spectrum that is created by mixing light. This is completely different from printed CMYK materials that are created by mixing ink, therefore a printed product will be very close, but not exact. Monitor settings vary and are never identical. If you are concerned about the printed color of your design, Ultimate Imaging is happy to print a hard copy proof.

Do you offer special event support?

Yes, we do! Austin is home to many venues, festivals, conferences and trade shows that attract people from around the world. Frequently marketing and publicity materials are needed in short order, with final designs not ready until hours before use. Our in-house design capabilities ensure last-minute changes go smoothly. And our easy off-easy on location between Austin-Bergstrom International Airport and downtown comes in handy for last minute pick-ups – no need to depend on costly shipping, unexpected delays, or lugging heavy print materials on your journey! Whether you are in town or flying in from across the globe, we are your go-to resource for digital printsignage and related branded specialty items. Simply upload your file remotely and send us an email to get started.